ar999h is committed to protecting your personal data. This Policy explains what information we collect, why we collect it, how it is stored and secured, and the rights you have over your own data as a user of the ar999h platform.
All data transmitted between your browser and our platform is encrypted end-to-end via SSL/TLS.
Personal data is accessible only to authorised staff with a legitimate operational need.
We do not sell your personal information to third parties for marketing purposes without your explicit consent.
We collect only the data necessary for account management, KYC compliance and service operation.
Access, correct, or request deletion of your personal data at any time by contacting our support team.
Identity documents are processed only through the platform's secure HTTPS verification portal — never via unsecured channels.
This Privacy Policy ("Policy") describes how ar999h ("we", "us", "our", "Platform") collects, stores, uses, discloses and protects the personal data of individuals ("you", "User") who access or use the ar999h sports betting and live casino platform available at ar999h.cam.
ar999h is an English-language information and entertainment platform serving Pakistani users. We are committed to handling your personal data transparently, proportionately and in accordance with applicable data protection principles. This Policy forms part of our overall user agreement alongside the Terms & Conditions and is incorporated therein by reference.
By registering an account or continuing to use the ar999h platform, you confirm that you have read, understood and accepted this Privacy Policy. If you do not accept the terms of this Policy, please discontinue use of the platform and contact our support team to close your account.
For clarity throughout this Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| Personal Data | Any information that identifies or could reasonably be used to identify a living individual, directly or in combination with other data — including name, email address, date of birth, CNIC number, payment details and IP address. |
| Processing | Any operation performed on personal data, including collection, storage, retrieval, use, disclosure, erasure or destruction, whether by automated or manual means. |
| Data Controller | The entity that determines the purposes and means of processing personal data. For the ar999h platform, the Data Controller is ar999h (ar999h.cam). |
| Data Processor | A third party that processes personal data on behalf of the Data Controller, under contract and subject to the Data Controller's instructions. |
| KYC | Know Your Customer — the identity and age-verification process required by the platform and applicable regulatory standards. |
| AML | Anti-Money Laundering — regulatory and internal controls applied to detect and prevent the processing of proceeds of crime through the platform. |
| Cookie | A small data file placed on your device by a website for session management, analytics or preference-tracking purposes. |
ar999h collects personal data from you directly, automatically through your use of the platform, and in limited cases from third-party verification services. The categories of data we collect are set out in the table below:
| Category | Examples | Source |
|---|---|---|
| Registration Data | Full name, date of birth, email address, username, country of residence | Provided by you at registration |
| Identity Documents (KYC) | Pakistani CNIC (front and back), international passport bio-data page, proof of address, selfie/liveness data | Provided by you through the secure KYC portal |
| Financial Data | Deposit and withdrawal transaction records, payment method identifiers (e.g., Easypaisa account reference, JazzCash wallet reference, bank account details), transaction amounts in PKR | Provided by you and generated through platform transactions |
| Usage Data | Pages visited, betting history, game play records, session durations, login timestamps, responsible gambling tool usage | Automatically collected during platform use |
| Device & Technical Data | IP address, browser type and version, operating system, device type, screen resolution, referral URL | Automatically collected via server logs and cookies |
| Communication Data | Support chat transcripts, email correspondence with [email protected], live chat records | Generated through your communications with us |
| Marketing Preferences | Consent choices for promotional communications, notification preferences | Provided by you via account settings |
ar999h processes your personal data only where a valid legal basis exists. The primary bases on which we process personal data are as follows:
We use the personal data we collect for the following purposes:
To create and maintain your ar999h account, verify your identity and age, process deposits and withdrawals, record betting and gaming activity, and communicate with you about your account status.
To verify your identity, confirm that you meet the minimum age requirement (18+, or the higher minimum required by the operator/license jurisdiction), and to meet our anti-money laundering obligations. This includes cross-referencing identity documents against relevant databases where required by our licensing obligations.
To process deposits and withdrawals via the payment methods available in your cashier. Financial transaction records — including references to familiar Pakistani payment rails such as Easypaisa, JazzCash, Raast and bank transfers — are retained for accounting, compliance and dispute-resolution purposes. Payment-provider names are referenced as transaction facilitators only and do not imply their endorsement of gambling services.
To monitor account activity for signs of fraud, bonus abuse, account sharing, unauthorised access, money laundering, and other prohibited conduct set out in our Terms & Conditions. This may involve automated screening of transaction patterns and behavioural analytics.
To administer responsible gambling tools including deposit limits, loss limits, session time controls and self-exclusion orders. Usage data relating to your gambling behaviour may be used to identify patterns that suggest problem gambling and to prompt you to consider responsible gambling resources. For more information, see our Responsible Gambling page.
To respond to your queries, complaints and support requests submitted via email ([email protected]) or live chat. Support communications may be recorded and retained for quality assurance and dispute-resolution purposes.
Where you have provided consent, to send promotional communications about bonuses, offers and platform features relevant to Pakistani users — for example, PSL cricket promotions, ICC tournament offers, or payment-method-specific deposit incentives. You may opt out of marketing communications at any time via your account settings or by contacting support.
To analyse aggregated usage patterns, improve platform performance, test new features and conduct internal research. Where analytics involve personal data, processing is minimised and where possible conducted on anonymised or pseudonymised datasets.
ar999h does not sell your personal data. We share personal data only in the following limited circumstances:
We engage third-party service providers who process personal data on our behalf under contractual data processing agreements. These include KYC and identity-verification providers, payment processing technology partners, fraud detection services, cloud hosting and infrastructure providers, and customer support platform operators. All data processors are required to process data only for the purposes specified by ar999h and to implement appropriate security measures.
We may disclose personal data to competent regulatory authorities, law enforcement bodies, courts or other governmental entities where required by applicable law, regulation, court order or licence condition. We will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the assets of ar999h, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you in advance of any such transfer that materially affects your data rights.
We will not share your personal data with third parties for their own marketing purposes without your explicit prior consent. Where you have provided such consent, you may withdraw it at any time by contacting [email protected].
ar999h retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce agreements.
Indicative retention periods are as follows. These periods may be extended where required by applicable law or regulatory obligation:
Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.
ar999h implements a range of technical and organisational security measures proportionate to the sensitivity of the personal data we process. These include:
While ar999h takes reasonable and proportionate measures to protect your personal data, no internet-based transmission or electronic storage system is 100% secure. You also have a responsibility to protect your own account credentials — do not share your password or two-factor authentication codes with any third party.
Cookies are small text files stored on your device when you visit a website. ar999h uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the platform, manage user sessions, and where you have consented, to analyse usage patterns.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse, delete or selectively accept cookies. Please note that disabling strictly necessary cookies may impair your ability to use the platform, including login functionality. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.
Subject to applicable law and any overriding legal obligations (such as AML retention requirements), you have the following rights in respect of your personal data held by ar999h:
You may request a copy of the personal data ar999h holds about you. We will respond to access requests within a reasonable period and at no charge, except where requests are manifestly unfounded or excessive.
You have the right to request correction of inaccurate or incomplete personal data. You may update certain account details directly through your profile settings. For changes to KYC-verified details, contact support.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to overriding legal retention obligations — for example, AML regulations require us to retain KYC and transaction records for a minimum period.
Where processing is based on your consent or contractual necessity, you may request a copy of your personal data in a structured, commonly used and machine-readable format for transfer to another service provider.
You may request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or have objected to processing pending verification of legitimate grounds.
You have the right to object to processing based on our legitimate interests, and to processing for direct marketing purposes. We will cease direct marketing processing immediately upon receipt of a valid objection.
To exercise any of the above rights, please contact our support team at [email protected] with your full name, registered account email address, and a clear description of the right you wish to exercise. We will acknowledge your request within 5 business days and provide a substantive response within a reasonable period.
The ar999h platform is strictly intended for adults aged 18 years or older, or the higher minimum age required by the operator/license jurisdiction. We do not knowingly collect personal data from individuals under the applicable minimum age.
Age verification through KYC is a mandatory step in the ar999h account registration process. Where we become aware, or have reasonable grounds to suspect, that an account has been registered by a person below the applicable minimum age, the account will be immediately suspended, all activity voided and any deposits returned to the payment source after verification of the return details.
If you believe that a minor has registered on the platform, please contact us immediately at [email protected].
ar999h operates under international licensing standards and may use service providers located in multiple jurisdictions. As a result, your personal data may be transferred to, stored and processed in countries other than Pakistan.
Where personal data is transferred internationally, ar999h takes steps to ensure that appropriate safeguards are in place to protect your data, including contractual data protection obligations imposed on data processors and, where applicable, adherence to recognised international data transfer frameworks.
By using the ar999h platform, you acknowledge that your personal data may be transferred internationally as described in this Policy.
The ar999h platform may reference third-party services — for example, familiar Pakistani payment providers such as Easypaisa, JazzCash, Raast and banking institutions such as HBL, UBL, Meezan Bank and Bank Alfalah — in the context of available payment rails. These references are contextual and informational only.
ar999h does not control the privacy practices of any third-party payment provider, financial institution or external service. Payment-provider names are referenced on this platform as familiar Pakistani payment examples only — they do not imply endorsement of gambling services by those providers, nor does ar999h take responsibility for how those providers handle data shared directly with them through their own platforms.
When you use a payment provider's service to deposit or withdraw funds, that transaction is also governed by that provider's own privacy policy and terms of service, which you should review independently.
ar999h reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing activities, or platform features. The date at the top of this page reflects the most recent revision.
Where amendments are material — for example, where we introduce a new category of data processing or a new purpose for which existing data will be used — we will provide reasonable advance notice to registered Users. This may be via a prominent platform notice, an account notification, or direct communication to your registered email address.
Continued use of the ar999h platform following the effective date of an amendment constitutes your acceptance of the revised Policy. If you do not accept a material amendment, you may close your account as described in our Terms & Conditions.
If you have any questions, concerns or complaints regarding this Privacy Policy or the way ar999h handles your personal data, please contact our support team:
Data Enquiries & Privacy Complaints:
Please include your registered account email address, a clear description of your enquiry or complaint, and the specific right or provision of this Policy you are referencing. We will acknowledge your message within 5 business days and aim to resolve data-related enquiries within a reasonable period. Support is provided in English; Urdu assistance is available on request.
If you are dissatisfied with ar999h's response to a data privacy complaint, you may have the right to escalate your complaint to a supervisory authority or independent dispute resolution body, depending on the jurisdiction under which ar999h's operating license is held. Details of the applicable authority will be provided on request.
This Privacy Policy should be read alongside the following documents, which together constitute the ar999h user agreement:
Have a question about how ar999h handles your data? Our English-language support team is ready to help — typically within 24 hours on business days.
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